Touchless Troubleshooting
Troubleshooting Guide |
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Faucet Startup Process: Many situations can be resolved by restarting the faucet.
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Symptom: Intermittent Operation |
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Probable Cause(s) |
Solution |
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Data Cable: The data cable is not plugged into the control box all the way.
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To ensure the data cable is fully installed, follow the process: |
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Battery: The batteries are not installed properly or are dead in the battery holder. |
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Battery Holder: There is corrosion or damage to the springs. |
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Power Source: If you are only using the AC adapter and electricity is out.
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| Power Cable: If using the AC adapter with power splitter and electricity is out. | The faucet will function normally until the battery power is depleted. |
| Power Cable: If using the AC adapter only and the wall switch for power outlet is OFF. |
Turn the wall switch ON to ensure power at outlet. Clear area for proper startup. OR Connect the battery holder supplied with the faucet to the splitter (see below). |
| Power Cable: If using the AC adapter with power splitter and the wall switch for power outlet is OFF. | Turn the wall switch ON to ensure power at the outlet. If the wall switch remains OFF, the faucet will function normally until battery power is depleted. |
Symptom: Water does not flow and the sensor light is on |
| Probable Cause(s) | Solution |
| Shut Off Valves: The Water supplies are not turned ON. | Turn the water supplies completely ON. |
Symptom: Low flow - overall |
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| Probable Cause(s) | Solution |
| Overall Reduction - The water supplies are not turned ON. | Turn the water supplies completely on. |
| Build up on Sprayer Head | Clean sprayer head |
Symptom: Low flow - temperature specific |
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| Probable Cause(s) | Solution |
| Overall or Temperature Specific - Pinched or kinked hoses. | Make sure all the hoses are not pinched or kinked |
| Temperature Specific - Clogged filters. | Clean both filters, see article: Low_Flow_Cleaning_Faucet_Filters |
Symptom: The sensor is not functioning |
| Probable Cause(s) | Solution |
| Sensor: The Protective label was left on the sensor. | Remove the label from the sensor |
| Sensor: The sensor is deactivated. | Reactivate the sensor, see article: Enabling_And_Disabling_The_Sensor |
| Sensor: An object is within the range of the sensor. | Ensure there are no objects within 8" of the sensor. |
| Handle: The handle slightly open. | Close the handle fully. |
Symptom: Handle position for HOT and COLD water flow is reversed |
| Probable Cause(s) | Solution |
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Shut Off Valves/ Control Box: The HOT and COLD hoses are installed in reversed order at wall stops or at the control box. |
Turn OFF the supplies: Verify the hose connections are installed to the corresponding location on the control box. |
Symptom: Water keeps flowing and does not turn off |
| Probable Cause(s) | Solution |
| Handle: The Handle is in open the position. | Close the handle. |
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Battery Holder: The battery holder cable came unplugged while faucet running.
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To ensure the data cable is fully installed, follow the process: |
Symptom: Sensor light is blinking |
| Probable Cause(s) | Solution |
| Battery Holder: Low battery voltage. |
Replace the batteries with new 6 AA alkaline batteries.
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| Battery Holder: Rechargeable batteries are being used. | |
| Battery Holder: Lithium batteries used |
Symptom: Sensor mode is only delivering warm water |
| Probable Cause(s) | Solution |
| Handle: Handle calibration was not done, the unit lost power, or was reset. The Four Point Handle Check needs to be done. | Open the handle to the full on position. Rotate the handle back until it stops for full hot water, then rotate forward until it stops for cold water. Turn the handle off. |
Symptom: The pulldown hose jumps |
| Probable Cause(s) | Solution |
| Hose Weight: The hose weight is not attached. | Attach the hose weight. |
| Hose Weight: The hose catching on something under the sink. | Remove or readjust the hose to stop it from catching on anything under the sink. |
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