Freestanding Tub Filler reinstall procedure
Symptoms: |
Temperature cannot be adjusted, it is either scalding hot or very cold, Not possible to get lukewarm water.
- When temperature handle is turned clockwise, it gives scalding water and when the temperature handle is turned counterclockwise, very cold water. And it should be the contrary.
- This reinstallation procedure is indicated in cases where the hot and cold supply to the thermostatic cartridge is reversed. Meaning cold water enters the hot side of the cartridge and hot water enters the cold side.
**IMPORTANT: This article is valid only for model without the New Supply Tube Adjustable bracket. It is important to identify before proceeding.
How to identify if a trim has the New Supply Tube Adjustable Bracket |
Turn the faucet trim upside down and with a flashlight inspect the inside of the leg, you will see the bracket.
Model without the adjustable Bracket
No screws on the bracket If you have this model, follow Instructions below |
Model with adjustable Bracket
1 or 2 screws will be visible as shown by yellow arrow If you have this model, see article Tube Pipe Bracket Adjustment For xx39 |
Solution: |
Option 1Reverse the hot and cold supplies to the rough body under the floor, if you have access and if these supplies are only used to feed this faucet.  |
Option 2Follow the Preparation and Instructions below to reinstall the tub faucet to the rough to align the hot and cold tubes of the faucet to the hot and cold outlet on the rough.
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Preparation: |
Important: Turn off the water supply at the faucet before starting. You can either turn off the main supply to the house or close the shut-off valves if the faucet is equipped with them. Then open the faucet again to empty it of residual water. Failure to do so could result in flooding or injury.
- Recommended tools: 2.5mm allen key, towel, may need plumber's grease
Instructions: |
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1. Gently lift the decorative plate and unscrew the 8 screws at the base of the faucet trim using a 2.5mm Allen key
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2. Gently pull on the faucet to remove it from the rough, taking care not to cut the O-rings
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3. Reinstall the faucet trim by referring to one of the following 3 diagrams depending on the model you have. Take care not to cut the tube’s orings when doing so. You can grease them as needed. *Note that the positioning of the spout when inserting the trim into the rough is meant to align the hot-cold tubes of the faucet to the hot-cold water outlets of the rough. |
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A Tub faucet with handles on top |
B Tub faucet with handles on the side |
C Salome collection faucet (SA37) |
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| A | B | C |
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4a. Position the spout parallel to the bathtub pointing towards hot water |
4b. Position the spout parallel to the bathtub pointing towards cold water |
4c. Position the spout in the opposite direction from the bathtub |
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5. Rotate the spout 90 degrees (model A and B) or 180 degrees (model C) to reposition it in the bath 6. Screw screws 1 to 8 by hand following the star pattern. Then screw them firmly with a hexagonal wrench always following the star pattern. |
| 7. Open the tap water supply and perform a temperature test |
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