Error on Trim Installation Guide 360

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This article explains a xx360 faucet trim installation mistake and how to resolve it.

This error concerns models prior to October 7th 2024.

Error in the installation guide for 360 lavatory faucet

FAUCET MODELS AFFECTED:	INSTALLATION GUIDES AFFECTED:
PRIOR TO OCTOBER 7TH 2024 SA360 or TSA360 VY360 or TVY360 GS360 or TGS360 PX360 or TPX360	GUI-Trim360-REV00 INS11328 INS11328A

FAUCET MODELS AFFECTED:

INSTALLATION GUIDES AFFECTED:

PRIOR TO OCTOBER 7TH 2024

SA360 or TSA360
VY360 or TVY360
GS360 or TGS360
PX360 or TPX360

GUI-Trim360-REV00
INS11328
INS11328A

SYMPTOMS:

Incorrect "OFF" lever position
When faucet is OFF, lever should be straight at you

Incorrect "ON" lever position
When faucet is ON, lever should be up

EXPLANATION:

This is the rough in valve exploded parts of the 360 wall mount lavatory faucet and the parts that interest us (numbered in red)
This faucet has a 4 point handle installation, meaning it allows handle placement above, below, left or right of the spout.
Steps 4 and 5 of the 2 trim installation guides cited above mention turning the valve seat (6) with the plug (3) so that the hot and cold water supply are at the top and the pin alignment holes at the bottom.

This is incorrect.

See details in the following explanation of incorrect and correct installation.

Incorrect installation:

This is the incorrect installation of Step 4 of those guides. It is showing the wrong positioning of the valve seat once turned; the hot and cold water entry on top (red arrow) and the pin alignment holes on bottom (blue arrow). Error is repeated on all 4 handle-spout positioning as per pictures below.

Correct installation:

This is the correct and final positioning of the valve seat. It is showing the hot and cold water entry on bottom (red arrow) and the pin alignment holes on top (blue arrow). This positioning should be repeted for all 4 point handle installation as per pictures below.

RESOLUTION:

Preparation:

Important: Turn off the water supply at the faucet before starting. You can either turn off the main supply to the house or close the shut-off valves under the lavatory. Then open the faucet again to empty it of residual water. Failure to do so could result in flooding or injury.
Recommended tools: Long nose pliers, handle and spout removal may require a 2mm or 2.5mm Allen key.

Instructions:

A - If faucet is at installation:

- Turn the valve seat (item 6) (do not remove the seat) with the red plug (item 3) so that hot and cold water supplies are on the bottom and alignment pin holes on the top. See corrected step 5 below.

- Then proceed with the rest of the trim installation from the guide.

STEP 5:

B - If faucet is already installed:

- Remove handle and dome to access the rough valve seat. You may also need to remove the finishing plate, plate gasket and spout if the rough valve seat is not easily accessible. Be careful not to scratch the finished parts. For help with those steps, visit our website at https://houseofrohl.ca/riobel/ to view your faucet part’s sheet.

Once the rough seat is accessible, remove the retaining clip (item 5)

With long nose pliers positioned in the pin alignment holes (red arrows) turn the seat 180 degrees so water supplies are at the bottom and pin alignment holes at the top. (Be extra careful not to scratch the seat and do not try to remove the seat)

Put back retaining clip as pictured here.

Put the trim back in place by reversing steps and test the faucet.
If it did not resolve the issue, please contact us.

Contact Us:

Canadian Consumers: Email or Call 1-866-473-8442

U.S. Consumers: Email or Call 1-800-777-9762