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House of Rohl Solutions

BI101-BI201 Leaking at neck and body connection

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This article explains how to repair the leak at the neck and body connection with repair kit S7-697
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Preparation:

Important: Turn off the water supply at the faucet before starting. Should you require assistance with this step, please consult the following resource How to safely shut off water supply to a Faucet or Shower

Instructions:
  

The S7-697 kit includes 3 sets of parts depending on the year of purchase. Use the one accordingly. If you don't know the year of purchase, use the one with parts similar to yours.

  • Follow the instructions below for the repair. Note that the 2018 to present version is installed the same way as the 7-699 version

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7699

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7698

 

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Insert the new ring, the new o-ring, and new gasket.

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Contact Us:

Canadian Consumers: Email or Call 1-866-473-8442

U.S. Consumers: Email or Call 1-800-777-9762